Brand Image
“Who Are You Designing For…You or Your Customers?” because most business owners can’t see that what they are asking a designer, marketing firm, or neighbour down the street to do is create the image of how people who have different tastes and interests will perceive their over all brand. They say that first impressions are very hard to change, but triple that when a person picks up your business card or brochure, sees your ad in the paper, or looks at your Web site before she even talk to you — unless you’ve invested the time in your Brand Identity to ensure that it is reflective, and supported, in all of your marketing materials.
Brand Identity and Brand Image
Let’s understand the difference between Brand Identity and Brand Image before we go any further. Your Brand Identity is how you want people outside of your company to perceive your company. Your Brand Image is how people outside of your company are currently viewing your company. The two are separate, but the same. Your Brand Image should constantly be reinforced and supported by your Brand Identity. One can weaken the other. Let’s face it, when it comes to how effective your marketing materials are…the initial perception people get is reality to them. You could be the best schmoozer in the world, but hand someone something that looks like you put very little effort into the presentation and all your schmoozing is for nothing. Convincing, begging, and bribing may not drive the message home that your first round of marketing materials was done to be “cost effective”; instead they may came out making you, and your company, look less than stellar.
Marketing Materials
First and foremost your marketing materials should be created with your customers, current and future, in mind. When you sit down to have someone create your marketing materials, the building blocks of your Brand Identity, my best advice is to remove yourself from process as much as possible. I don’t mean that you should not be involved, but you should remember…you aren’t trying to use these marketing materials to get you to invest into your company, product, or what have you. Sometimes that means you need to leave the confines of your office, ask your best customer some good questions on how she perceives your business and start looking at your company, product, or widget from the cus- tomer’s side of the fence. Design is an impression, not a true test to your companies’ capabilities, but like I said before, sometimes all you get is a first impression. Make it the best one you can.
How accurately do you think your companies marketing materials reflect the overall view of your company as a whole? Do your marketing materials work with or against the way your want your company to be perceived? How strongly do your marketing materials communicate the personality and ethics of your company?
This article was written on June 26, 2008, on the blog, Technosailor.com, by Mike Dougherty.













